FAQ's

What is ShortStack?

ShortStack is a custom iframe tab designing tool that allows you to create custom Facebook apps. With ShortStack, you won’t have to re-invent the wheel. ShortStack uses widgets (think “apps”, but you can have many for a single Facebook tab) and many of them will connect directly to the services you already use, like your blogs, videos, newsletters, Twitter, and more. For many cases, you’ll only need to add a few widgets with your links, and you’ll instantly have a custom iframe Facebook tab!

What kind of apps does ShortStack let me build?

ShortStack is built on an extremely flexible platform. If you can think of it, you can almost assuredly create it with ShortStack (with a few exceptions as to what Facebook allows).

Check out some of our examples here.

Why should I use ShortStack?

ShortStack is designed to allow you to connect with your visitors and fans in a whole new way. If you’re looking to connect your business, club, or other organization to your fans and visitors, and you’re not looking for a lot of work to do it, give ShortStack a try! ShortStack integrates the services you already use and puts it into a place where your customers and fans already visit.

What are ShortStack’s features, apps, and widgets?

If you’ve never used ShortStack, you don’t know how big the answer to this question is. ShortStack integrates RSS, MailChimp, SoundCloud, Twitter, Vimeo, YouTube, and many other third party web applications into your custom Facebook apps. Add on our signature Promotion tools and suite of interactive widgets, and you’ve got a lot of power in your hands.

Check out our full feature list here.

How do I request a feature?

ShortStack is constantly improving and we’re often adding features and services that our users request. If you think of something that we forgot to add into ShortStack then let us know!

Is ShortStack right for me?

Are you a proud owner of a Facebook Page for a business, or do you manage Facebook Pages for your clients? If so, the answer is almost assuredly, “YES!” ShortStack offers powerful features to the web-savvy and just-getting-started alike. Give ShortStack a try to find out if it’s right for you. (If you already know it’s not right for you, check this out.)

What are ShortStack’s requirements?

You’ll need a computer, a connection to the Internet and a Facebook fan page for your business or client’s business. A mouse and keyboard is also helpful. Don’t have a Facebook Page yet? Click here.

Are there any long-term contracts?

Try it out for free before you subscribe. ShortStack’s subscriptions don’t bind you to any long-term contracts. All subscriptions are month-to-month and you can cancel any time.

What’s with the pancakes?

We love ‘em. They taste good and they’re fluffy. Oh, and one of our team members makes insane pancakes for his daughter, so the name kinda stuck. If you are more of a waffle person then keep an eye out for Waffle Tom, he’s almost guaranteed to be lurking around here somewhere (probably sneaking bugs in while we sleep…).

Is my data and personal information safe?

We keep your data secure. While we do collect some data for internal use, we will not be sharing any of your information with anyone. Check out our Privacy Policy for all the details.

How much will ShortStack cost?

We have monthly subscription plans for everyone. Just take a look at how reasonable it is to use ShortStack.

How do I cancel my account with ShortStack?

We hate to lose you but you can cancel anytime. Look for the I wish to cancel my account link at the bottom of your Account page.

Do you provide refunds?

If you are signed up for an annual ShortStack subscription and decide to cancel, we offer a pro-rated refund for any unused portion of your subscription, up to 50 percent of the total plan value. Month-to-month subscriptions are not eligible for refunds. Please try the free plan before purchasing.

Where do I go for help?

Our Support section is the best place to start.

Do I need a credit card to sign up?

No credit card is required to create an account. You can try it for free, and even publish a tab to one of your Facebook Pages. Only when you exceed the fan allowance that comes with our free plan (2,000 fans) will we prompt you to add a credit card to your account.

Have a question not listed here?

Check out our support section or send us an email - contact@shortstacklab.com