FAQ's

What is ShortStack?

ShortStack is a self-service platform that helps you build engaging Campaigns for social, web and mobile. The platform features more than 30 widgets, 70 themes, and 100 templates which you can use to build contests and sweepstakes, RSS and newsletter signups, and forms, and then host these Campaigns anywhere on the web to maximize your online presence and potential.

What kind of apps does ShortStack let me build?

ShortStack is built on a flexible platform so if you can think of it, you can almost assuredly create it with ShortStack. Each Campaign you build has its own URL, which means Campaigns can be used as standalone websites, aka microsites. You can still embed Campaigns into your existing website and/or install them to your Facebook Page, but installing to Facebook is not necessary.

Check out some Campaign examples here.

Why should I use ShortStack?

ShortStack is designed to help you to connect with your visitors in a whole new way. ShortStack integrates the services you already use and puts your Campaigns wherever your audience already visits. If you’re looking to connect your business, club, or other organization to your audience, but you don’t want it to take a ton of work, give ShortStack a try!

What are ShortStack’s features, Campaigns, and widgets?

If you’ve never used ShortStack, you don’t know how big the answer to this question is. ShortStack allows you to integrate RSS, MailChimp, SoundCloud, Twitter, Vimeo, YouTube, and many other third party web applications into your Campaigns. Add on our signature Promotion tools and suite of interactive widgets, and you’ve got a lot of power in your hands.

Check out our full feature list here.

How do I request a feature?

ShortStack is constantly improving and we’re often adding features and services that our users request. If you think of something we forgot to add into ShortStack please let us know!

Is ShortStack right for me?

Are you looking to collect valuable data from your online audience that will generate more leads, increase sales and boost ROI? If so, the answer is almost assuredly, “YES!” ShortStack offers powerful features to the web-savvy and just-getting-started alike. Give ShortStack a try to find out if it’s right for you. (And if you believe it’s not for you, check this out.)

What are ShortStack’s requirements?

You’ll need a computer and a connection to the Internet, that’s it! A mouse and keyboard is also helpful.

Are there any long-term contracts?

Try it out for free before you subscribe. ShortStack’s subscriptions don’t bind you to any long-term contracts. All subscriptions are month-to-month and you can cancel any time.

What’s with the pancakes?

We love ‘em. They taste good and they’re fluffy. Oh, and one of our co-founders makes insane pancakes for his daughter, so the name kinda stuck. If you are more of a waffle person then keep an eye out for Waffle Tom, he’s almost guaranteed to be lurking around here somewhere (probably sneaking bugs in while we sleep…).

Is my data and personal information safe?

We keep your data secure. While we do collect some data for internal use, we will not be sharing any of your information with anyone. Check out our Privacy Policy for all the details.

How much will ShortStack cost?

We have monthly subscription plans for everyone. Just take a look at how reasonable it is to use ShortStack.

How do I cancel my account with ShortStack?

We hate to lose you but you can cancel anytime. Look for the “I wish to cancel my account” link at the bottom of your Account page.

Do you provide refunds?

If you are signed up for an annual ShortStack subscription and decide to cancel, we offer a pro-rated refund for any unused portion of your subscription, up to 50 percent of the total plan value. Month-to-month subscriptions are not eligible for refunds. Please try ShortStack for free before purchasing.

Where do I go for help?

Our Support section is the best place to start.

Do I need a credit card to sign up?

No credit card is required to create an account. You can try it for free, and even publish a campaign to see what it looks like (for up to one hour). Once you’re ready for your Campaigns to go live we will prompt you to add a credit card to your account.

Have a question not listed here?