FAQs

What is ShortStack?

ShortStack is a self-service platform that helps you build engaging Campaigns for social, web and mobile. The platform features more than 30+ widgets, 30+ themes, and 65+ templates which you can use to build contests and sweepstakes, special offers, landing pages, custom forms and more, and then host these Campaigns anywhere on the web to maximize your online presence and potential.

What kinds of Campaigns does ShortStack let me build?

From simple sweepstakes and complex multi-round voting contests, to custom forms and product galleries, if you can think of it, you can build it with ShortStack.

Check out some Campaign examples here.

Why should I use ShortStack?

ShortStack makes it easy to collect data from your entire online audience. ShortStack also integrates the services you already use and puts your Campaigns wherever your audience already visits. ShortStack lets you bypass web-development hurdles and social media platform restrictions.

What are some of ShortStack’s best features?

From customization options to integrations — with MailChimp, Instagram, Salesforce, AWeber, Twitter, YouTube, and many others — ShortStack makes it easy to build what you want. Our detailed analytics let you measure engagement and results in real time. All ShortStack Campaigns are responsive and mobile-ready.

Check out our full feature list here.

How do I request a feature?

ShortStack is constantly improving and we’re often adding features and services that our users request. If there’s something you’d like to see us add to ShortStack, please let us know!

Is ShortStack right for me?

Are you a small business owner, an agency or an enterprise-level brand? Then the answer is yes! (And if you believe ShortStack isn’t for you, check this out.)

What are ShortStack’s requirements?

You’ll need a computer and a connection to the Internet, that’s it! (A mouse and keyboard are also helpful.)

Are there any long-term contracts?

Nope! Try our best features for free without a contract. All subscriptions are month-to-month and you can cancel any time. We also offer discounted annual plans.

What’s with the pancakes?

We love ‘em. They taste good and they’re fluffy. Oh, and one of our co-founders makes insane pancakes for his daughter, so the name kinda stuck. If you are more of a waffle person, then keep an eye out for Waffle Tom, he’s almost guaranteed to be lurking around here somewhere (probably sneaking bugs in while we sleep…).

Is my data and personal information safe?

We keep your data secure and have redundant servers so your data is available at all times. While we do collect some data for internal use, we will not be sharing any of your information with anyone. Check out our Privacy Policy for all the details.

How much will ShortStack cost?

We have month-to-month and annual subscription plans to fit any budget. Just take a look at how reasonable it is to use ShortStack.

How do I cancel my account with ShortStack?

We hate to lose you, but you can cancel anytime. Click the “Cancel Account” button on your Account page.

Do you provide refunds?

No. But under some circumstances, if you have paid for an annual ShortStack subscription, and you decide to cancel within the first four months of signing up, we may offer a pro-rated refund for any unused portion of your subscription (up to 50% of the total plan value).  Month-to-month subscriptions are not eligible for refunds. Please try ShortStack for free before purchasing.

Where do I go for help?

Our Support section is the best place to start.

Do I need a credit card to sign up?

No credit card is required to create an account. You can use ShortStack and publish your campaigns for free. Once you reach certain certain follower and data-collection thresholds, we will encourage to choose a paid plan.

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