As you are very well aware, the coronavirus crisis (COVID-19) is affecting organizations and (more importantly) people everywhere. As an essential marketing platform for thousands of companies across the globe, I want our customers to know that their well-being, along with the health and safety of our employees, is our top concern. As we work together to fight this crisis, our team is doing their best to continue giving you the same great product and service you expect while trying to keep things as close to normal as possible, despite the unusual situation we all find ourselves in.
For our customers, our platform continues to run at 100%, and both our support and custom services teams are working at full capacity. You are still welcome to contact us 24 hours a day with your questions at email@example.com and chat support is available during normal hours.
As many companies shift to work from remote locations (e.g. your home office, your dining table or maybe even your sofa), rest assured that the ShortStack platform will work just as well for you at home as it does in the office. Furthermore, if you haven’t discovered it already, our Teams feature allows you, your coworkers and your clients to easily collaborate on ShortStack projects without sharing passwords.
As for our team, we’ve all shifted to working from home. Some of our employees work remotely already, so our organization has a robust remote communication and processes system in place. However, we’re a close-knit team, so we’re doing the best we can to keep each other’s spirits up (check out our Instagram).
I want to reassure you that if you have any questions pertaining to your account, if your marketing plans have changed, or if you need help with our platform — whatever the question may be — we’re here to help. Please email us at firstname.lastname@example.org.
Thank you for your continued support of ShortStack. These are challenging times so it’s important that we work together to get through this and we are kind to one another along the way.