ShortStack Subprocessors

Subprocessors of Data Controlled by ShortStack Customers (Controller Data)

These subprocessors handle data our customers collect from their data subjects

Amazon Web Services, Inc. — Washington, USA
Cloud computing service that hosts the ShortStack platform. Data is encrypted at rest.

Salesforce.com, inc. (Heroku) — Colorado, USA
Cloud application service used for select custom applications built by request for ShortStack customers.

Twilio SendGrid — San Francisco, USA
Cloud-based email delivery platform. (Only applies to customers who use ShortStack’s email marketing system.)

Maetzler Rechtsanwalts GmbH & Co KG and Prighter Ltd dba Prighter Group — Vienna, Austria and London, United Kingdom
Privacy representative in the EU and the UK for data protection matters. (Only has information about customers’ data subjects if data subject submits information to exercise their privacy rights.)

Airbrake Technologies, Inc. — Austin, Texas, USA
Error and performance monitoring software used for quality assurance.

SolarWinds Worldwide, LLC — Austin, Texas, USA
Papertrail logging software used for performance monitoring and quality assurance.

Subprocessors of Data Controlled by ShortStack (ShortStack Customer Data)

These subprocessors handle data we (ShortStack) collect about our customers

Amazon Web Services, Inc. — Washington, USA
Cloud computing service that hosts the ShortStack platform. Data is encrypted at rest.

Zendesk, Inc — California, USA
Support desk services for ShortStack customers to submit questions and request help via email or chat.

Mixpanel, Inc. — California, USA
Product analytics software for learning about ShortStack customers and what actions they take within the ShortStack platform.

SendGrid, Inc. — Colorado, USA
Cloud-based email delivery platform for transactional emails to ShortStack customers.

Chargify LLC — Texas, USA
Payment processor for ShortStack customer subscriptions.

Qualys, Inc. — California, USA
Software for scanning ShortStack’s servers for security vulnerabilities.

Userflow, Inc — San Francisco, California, USA
Platform for providing product tours and customer success information to ShortStack users.

Moodle Pty Ltd — West Perth, Western Australia, AU
Online learning management system used by ShortStack for ShortStack University offering.

PartnerStack, Inc. — Toronto, Ontario, Canada
Partner program software to track sign-ups sent to ShortStack from our partners.

Maetzler Rechtsanwalts GmbH & Co KG and Prighter Ltd dba Prighter Group — Vienna, Austria and London, United Kingdom
Privacy representative in the EU and the UK for data protection matters. (Only has information about ShortStack customer if customer submits information to exercise their privacy rights.)

Airbrake Technologies, Inc. — Austin, Texas, USA
Error and performance monitoring software used for quality assurance.

SolarWinds Worldwide, LLC — Austin, Texas, USA
Papertrail logging software used for performance monitoring and quality assurance.