Careers at ShortStack

Join Us

ShortStack is a digital marketing SaaS company based in Reno, NV. We offer competitive salaries, good benefits, a fun place to work and a laid-back atmosphere. If this sounds like a good fit for you, we’d love for you to join our work family.

Email your resume or any questions to jobs@shortstack.com.

Customer Support Team Member

We are looking for a great communicator who loves helping people learn. Providing a great support experience serves two purposes for our company: It helps our users find solutions to the issue they initially needed support for, and it enables them to better understand our product for their future projects.

We work with our customers online, so the ability to communicate effectively via text and email is imperative. Our support agents must be able to understand users’ challenges, and then write clear, detailed responses to them. Attention to detail is essential. We’ve also found that support agents who are empathetic are better able to assist customers in finding solutions.

We’re a tech company, so we’d like someone who is tech-savvy. Applicants don’t need any coding experience, but a bit of CSS/HTML/Javascript/jQuery knowledge is a plus. Don’t worry if you haven’t used our products before, we’ll work with you to get you up to speed.

Our new support agent will be located in the Reno/Sparks, NV area. A flexible schedule, with the ability to work outside of the traditional 9 to 5 work hours, is a plus. This is a full-time position.

What to Expect Working at ShortStack

• Help our customers via our online support platform, or via “chat,” to answer their questions about our products and to help them solve any problems they might be facing with our products.
• Write and maintain product documentation, with the possibility of creating support videos in the future.
• Work with other support agents and product team members to find bugs and locate potential platform improvements, as well as communicate possible fixes for issues with the product team.

Software Engineer

Are you an experienced full stack web developer looking for a small team where you can make a big impact? We want you on our team! Familiarity with our technology stack is helpful (see below), but not required.

We’re used to remote work given the pandemic, but nothing quite beats in-person interaction (even if it is from 6 feet away with a mask on).

What to Expect Working at ShortStack

• You’ll work on all areas of our online contesting platform, including architecting new features and DevOps. You will have the freedom to pursue your own ideas for our product.
• All developers pitch in with support issues, but you will have almost no direct contact with customers (we have a great customer service team that handles customer contacts).
• You might be asked to sit in on phone calls or meetings with potential clients to help close a deal, but this is rare and won’t happen until you know our platform well.

Our Technology Stack

Server

• Linux
• Docker
• Rails
• MySQL
• Redis
• Elasticsearch
• Jenkins

Client

• Vue (primary/current framework)
• React, Knockout, Angular (each is used in an older component of our app)

AWS Services Used

• EC2
• ECS
• S3/Cloudfront
• Route 53
• SQS/SNS