Can I use ShortStack for free?

The best way to experience ShortStack is to try a 10-day free trial of the plan you’re interested in. Simply sign up and start creating contests, giveaways, lists, forms and landing pages.

Alternatively, we do offer a Free Plan with access to some of our features. However, you won’t be able to access a free trial if you choose this option, and you won’t be able to use the Free Plan after signing up for a trial of a paid plan.

Do I have to enter my credit card to sign up?

If you sign up for a 10-day trial of a paid plan, then you will be asked to enter your credit card in order to continue.

Can I change plans?

Yes. You can upgrade, downgrade, pause your account, or switch between monthly and annual billing at any time. You may receive account credit if you downgrade to a lower-priced plan, and you will be billed immediately for any difference when upgrading to a higher-priced plan.

Are there discounts for yearly plans?

Yes! If you pay for a year in advance you save 55% on the Starter Plan, 42% on the Business Plan, and 20% on the Agency and Brand Plans.

What is a campaign?

A campaign is a contest, giveaway, landing page, form, etc. that you create using ShortStack. Campaigns can be published to both the web and Facebook, as well as embedded on your website.

What happens if I exceed my plan’s limits?

Don’t worry, if you exceed your plan’s limits, you will automatically be moved up to the next plan that accommodates your needs. We’ll keep you in the loop with any changes.

Can I close my account at any time?

Of course. There are no ongoing contracts or cancellation penalties. You can also pause your account billing for up to 90 days. If you have paid for an annual ShortStack subscription, and you decide to cancel within the first three months of signing up, we may offer a prorated refund for any unused portion of your subscription (up to 50% of the total plan value). Month-to-month subscriptions are not eligible for refunds, so we encourage you to explore our Free Plan before you purchase.

Is my data safe?

Definitely. We run ShortStack on one of the most secure, trusted and reliable cloud computing environments available on the planet. An Approved Scanning Vendor monitors our servers and performs regular vulnerability and web application scans. We use multiple logging and notification utilities to notify us of any suspicious activity. Our data centers are PCI compliant and meet or exceed ISO 9000 standards.

Don’t see your question answered here?

Contact us at theteam@shortstacklab.com. We are happy to answer any additional questions you may have.