Additional Help Resources
ShortStack provides a variety of resources to assist you with your campaigns. Here’s how to access help, resources, and support when needed.
Help links
Help menu
Click Help at the bottom of the navigation menu to open the Help Menu.
The Help Menu provides direct access to our support resources, including help docs, guides, and contact options.
Contextual help in the Campaign Builder
Click the ? icon anywhere you see it in the Campaign Builder for context-specific help.
This will open a pop-up with tips and instructions related to the widget or panel you’re using.
Support center
Location
The Support Center button is located in the bottom-left corner of the site.
Options
Live Chat: Start a real-time conversation with our support team (available during Live Chat hours).
Email Support: If our team is offline, you can send an email through the pop-up.
Pop-up help
Hover over most buttons throughout ShortStack to see a help dialog explaining the button's functionality.
Video help & walkthroughs
Visit the ShortStack YouTube Channel for platform announcements, tutorials, and walkthroughs.
Blog
For tips on building and marketing your campaigns, check out the helpful articles on the ShortStack Blog.
Help pages
Support home page
Find quick links to help docs, guides, and FAQs.
Contacting support
If you need further assistance or are experiencing an issue, our support team is here to help.
How to contact us
Click the Help icon in the upper-right corner of ShortStack, then select Contact Support.
Alternatively, send an email to support@shortstack.com.
We’ll get back to you as quickly as possible!
Related resources
Was this helpful?
Thanks — that helps us decide what to fix next.
Sorry this missed. Tell us what you needed and we'll get you an answer — and fix the page.