Billing FAQs
You can either pause your payments or cancel the subscription.
FAQs
How do I upgrade my plan?
From the Dashboard, click on Settings at the bottom of the navigation menu.
Select Plan & Billing.
In the Current Plan section, click Change Plan.
Learn more about Upgrading Your Plan.
How do I downgrade my plan?
From the Dashboard, click on Settings at the bottom of the navigation menu.
Select Plan & Billing.
Click Change Plan.
Ensure you don’t exceed the entry limits of the desired plan. Exceeding limits will grey out that plan.
How do I stop billing?
Pause Account: Retain content for up to 3 months.
Cancel Subscription: This cancels all future payments but keeps your account. You can upgrade to a paid account at any time.
From the Dashboard, click on Settings at the bottom of the navigation menu.
Select Plan & Billing.
Click Pause or Cancel Subscription and follow the prompts.
Can I get a refund?
Per our Terms and Conditions, payments made to Pancake for ShortStack accounts are generally non-refundable. However, we’re happy to review accidental overcharges!
Credit Card Users: Please contact support within 30 days of the charge. Note that our system can only process refunds for payments made within the last 90 days.
Invoice Users: Please reach out to us within 60 days of the error.
How much does ShortStack cost?
Plans are available on a monthly or annual basis, with annual subscriptions offering a 20% discount:
Launch: $29/month or $288/year
Build: $59/month or $588/year
Scale: $119/month or $1,188/year
Max: $199/month or $1,992/year
Enterprise: Custom pricing
Learn more about our Pricing.
Where can I find a breakdown of costs?
ShortStack’s invoices show monthly or annual charges and charges for additional Team Member Seats. No hidden fees or taxes apply.
Where can I download my invoice or statement?
From the Dashboard, click on Settings at the bottom of the navigation menu.
Select Plan & Billing.
Click Statements at the top.
Click a statement's date to view or download it.
Do you offer a non-profit organization discount?
Yes, we offer vetted NPOs a 50% discount on plans. If you are a non-profit organization, please email us at support@shortstack.com.
Why can't I update my payment information?
Only the account owner can update the payment information. If you are a team member of a ShortStack account, you will not have access to update the payment information, even if you are an Admin.
To check whether you are in a team or the account owner:
Click on your name (or account name) in the top-right corner.
Select Switch Teams.
Verify your team/owner status.
If Switch Teams isn't available, you are the account owner.
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