New Accounts & Protecting Deliverability
When a new account creates an email campaign containing links, we automatically mark that campaign inactive until the account has been reviewed. It is a standard safety measure that helps prevent phishing and protects deliverability for everyone on the platform. Support is alerted straight away, and once your account is approved you can activate that campaign and any others you create.
Why your email campaign is marked inactive
Prevent potential phishing attempts
Keep our network reputation strong
Maintain top deliverability rates for all users
What happens next
Automatic Notification: Our support team receives an alert the moment you create a campaign with links.
Account Review: We’ll review your account and the content of your campaign to ensure it adheres to our Terms of Use.
Account Approval: If approved, you'll be able to activate your new email campaign, as well as any others you create.
Tip: Most reviews are completed promptly.
How to activate your campaign
Once your account review is complete and approved, you'll be able to edit your email campaign and activate it. You'll know your account is approved when you no longer see the account review warning at the top of the email campaign wizard.
Still Inactive After 24 Hours?
If your campaign remains inactive after one full business day, it may need additional review. In this case, you can:
Check your email for any follow-up requests from our support team.
Send a request to our support team.
FAQs
Q: Can I edit my email campaign while it’s inactive?
A: Yes! You can update text, design, or link destinations. Any changes will be saved.
Q: What types of links trigger this review?
A: All external web links—including tracking URLs—are subject to review for new ShortStack accounts.
Q: Can I activate my email campaign if I remove the links?
A: Yes.
Need further Assistance?
If you have questions or need a faster turnaround, our support team is here to help: support@shortstack.com
We appreciate your patience and look forward to helping you get your email campaign live.
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